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CUSTOMER SERVICE REQUESTS & RETURNS MANAGEMENT
PROACTIVELY MANAGE AFTER-SALE ACTIVITIES
Enable buyers and suppliers to collect, organize, and manage customer and vendor returns and escalation, providing updates to the vendor when necessary.
GAIN VISIBILITY ACROSS THE ENTERPRISE
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Gain visibility into all returns
View and authorize all steps in the end-to-end returns management process, including documents for delivery, goods movement, and financial processing.
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Manage customer escalations
Understand the underlying reason for a customer escalation to pinpoint the faulty product component being escalated.
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Collaborate with impacted suppliers
Get in touch with the relevant component supplier, inform them of the problem associated with their part, and identify required actions.
Benefits of Customer Service Requests & Returns Management
GAIN INSIGHTS INTO PRODUCT QUALITY
Determine what percentage of sales are being lost to escalations or product returns. Access all relevant supplier and product quality data from a central location to proactively manage revenue losses.
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MAXIMIZE EFFICIENCY WITH CENTRAL DATA STORAGE
Connect to your ERP backend to ensure complete traceability and prompt management of all escalations, returns, or replacements to maintain customer satisfaction levels.
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